Gift Ideas, Home Décor and Jewelry with a World Cause - FAQ Help    
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The information below should answer most of your questions.
For additional information, please feel free to get in touch with us at one of the methods under "Contact Us".

Help Topics & Frequently Asked Questions

About Exotic World Gifts

Mission & About Us

Exotic World Gifts is the destination for authentic home Dècor, personal accessories, and handcrafted gifts by Artisans with stories about each piece to share.

What is Fair Trade?

Exotic World Gifts offers Fair Trade products and supports fair wages, safe and healthy working conditions, and good employment opportunities to economically disadvantaged Artisans worldwide. By adhering to environmental principles and social criteria, Fair Trade organizations foster a more equitable and sustainable system of production and trade that benefits people and their communities.

You can help us support the people benefiting from Fair Trade practices by purchasing products from Exotic World Gifts, Inc. Thank you from all our Artisans and their families.

Contact Information

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Products

How to Search for Products

We have made it easy to search for products by Category or Country by using any of the following methods:
1. In the left side navigation bar on most pages, click on a category such as, Home DĂ©cor. It will take you to all sub categories such as Bowls, Baskets, etc. Select your sub category, for example, Bowls and View All. You will see all Bowls from all Countries.
2. In the left corner of the header on most pages, you can select a Product Category and Country, then click "Go". This will take you directly to, for example, all Bowls from Indonesia.
3. Below the top main photo on each page, you will see each country name. Click on one of the countries and it will take you to all Products from that Country.
4. On the Home page, click on one of the "Featured Categories" and it will take you to, for example, all Purses.
5. Also, at the bottom of most pages, you can click on specific Product Categories.

Viewing a Product

Since seeing is believing. Exotic World Gifts, Inc. has a unique way for you to view the details of each product. By using our Magnifying Glass, you can place it over any part of the product image and see the fine Artisan details. Its almost like being able to touch the piece.

In addition, you can click on 2 other views of the product to see other important parts of the product. We want you to have as close to a hands-on experience as possible.

Gift Cards

Gift Cards can be used to purchase any number of products. Our system does not automatically carry forward any unused balance. Please contact us if you have any unused amount on your gift card and we will provide another discount code for the balance.

You can have us either Email or Mail your Gift Card.

To Email - don’t bother with the “Shipping to a different address” option during checkout. Just proceed as if you are shipping the gift to your billing address. On the Invoice/Receipt screen, please enter the recipient’s email address and any personal message in the “Special Instructions” box. On the same order, you can purchase any number of Gift Cards and use the “Special Instructions” box to specify the email address and special message to each recipient.

To Mail - Use the "Shipping to a different address" option on the screen where you enter your Password.  Use the Message box to enter up to a 120 character personal message.

We Email and Mail gift cards on the same day that we receive your order. The mailed Gift Card may take several days to be delivered.

Elephants

The Elephant Paintings

There are two types (originals, prints) and four sizes (22"x30", 16"x20", 11"x14", 5"x7") of elephant art available.  All of the 22"x30" art are the originals.  The 22"x30" originals were actually painted by the elephants in Thailand and have a unique Identification Number and Certificate of Authenticity.


The 16"x20", 11"x14", and 5"x7" prints are on high quality, heavy stock paper. Only six (6) items are prints (42876B, 42878B, 42878F,42878P, 42878U, 42983B).  Only 42878F includes a black frame.  The frame styles may vary slightly.

 

Each original and each 16x20 print comes with the official elephant camp stamp on the back and a numbered Certificate of Authenticity. Every original and all prints come with the elephant's biography.

 

We are trying to raise as much money as possible for the artist and conservation efforts while also providing sustainable income to the families in these developing countries.

The Story

The elephant's size, power, intelligence, and tenderness combine to make an awesome animal. A wonderful combination for an animal in the wild and an inspirational companion for man.

For thousands of years, man has had various types of relationships with elephants. The elephant is a symbol of power, royalty, and divinity. The elephant is used for hauling trees, in part because they have less ecological impact during the logging process. The elephant is used for transportation and other activities in lieu of machines. The elephant is a constant companion and often times used for a source of needed income.

We would prefer that all elephants be in the wild and all of us can work toward that goal but at this time, we can be informed consumers and support the elephants by purchasing products from only those elephant camps that provide great care and humane treatment of the elephants as we work together to provide more education and alternative sources of income for the villages.

For all of our products, in addition to paying Fair Trade wages, and depending on the cost of the labor, materials, import/export fees, tariffs, and necessary expenses, from 25% to 50% of the selling price of each item is given to the artist, animal conservation and humanitarian projects.

Empowered – Mark & Liz

Love of Elephants

There are a select group of elephants who have artistic talent and are easily engaged in painting. The Mahouts and owners of the Conservation camps get a good indicator when elephants are not interested in painting - as they eat their paint brush and other things. Elephants who are not interested in painting - don't paint. The elephant art that we represent is done by talented elephants who are well cared for. The elephants seem pleased with the applause of the audience and of course the bundles of sugarcane and bananas after the paintings are completed. The painting process actually provides needed stimulation for the elephants.

As part of the training process, the trainer shows the elephant basic brush strokes. The trainer loads the brush with the desired color and the elephant proceeds to make the learned stroke. Each piece of art is unique as the elephant has total control of the brush.

Connection – Mark & Liz

Future of Elephants

With open eyes and hearts, let's be informed participants in this one world community. Every one of us can see the bigger picture and make a positive difference.

We will save the elephant by being informed about the many needs of the people and the elephants. We would love to see all elephants free to be in the wild but the present reality is more limiting. At this moment we need to improve the education and source of sustainable income for the people and provide better care and expanded habitat for the elephants.

Please partner with us as we always do our best to make informed decisions and represent products, artists, villages, and projects worthy of your consideration.

Compassion – Mark & Liz

Questions and Answers

  1. What is the official name of the camp where Hong lives?

      Maetaman Elephant Camp, Chiang Mai, Thailand

 

  1. How many elephants live at the Maetaman Elephant Camp and how many paint?

      65 elephants live at the camp and 9 of them are elephant artists

 

  1. Where did the idea of training elephants to paint at Maetaman come from?

Originally, Khun Anchalee Kalmapijit, the Operations Director, learned elephant painting from the Elephant Conservation Center in Lampang.  Khun Anchalee initiated elephant artists learning to paint for the first time ever in Chiang Mai in 2000.  At the beginning, she and the mahouts trained the elephants to hold the brush by putting it into their trunk.  For a while, the elephants refused to hold the brush, they were uncomfortable with the strange brushes placed in their trunks and let them fall to the ground.  It took some time for them to accept it because elephants naturally pick up things by rolling their trunk and holding.  After the elephants could hold the brush by their trunk, they were given brushes with color.  Then, the elephants chose to draw lines up, down or put dots on the paper.  Their practice compares to how a human first learns to write – practice, practice, practice.  The elephants keep doing these until they have the skill to draw a proper line.  This step takes many months depending on how often they practice.  Some time later, when the mahouts want the elephants to paint a portrait or flowers, they put the lines that elephants can do together and train them to remember with lots of practice, bananas and sugar cane.

 

For Hong, when she finishes painting the elephant, her mahout hands her a different size brush with color to create the flower.  This is a trick for elephants to know what will be painted next.  So training the elephants to paint is from cooperating between mahouts and elephants.  They understand each other and it takes time to practice. Both mahout and elephant must be patient and try together.  

 

  1. What qualities determine whether or not an elephant will be an effective artist?

The elephant artists should be calm and not so naughty.  They normally train elephants to paint starting around age 3 years and above.  At 3 years and above the elephant has received the essential nutrients and guidance from its mother and has matured enough to start learning (like a child).  Sometimes, they intend to train the elephants to paint a certain style, but after training together, they discover that elephants gravitate to their own style and their mahout works with the elephant’s natural abilities.

 

  1. Why can elephants paint?

The elephants have a trunk which is similar to the hand of a human for holding almost everything.  This is an advantage of elephants compared to other animals.  The elephant has concentration enough to complete their art pieces.  The most important factor is their intelligence and their good memory which allows them to be trained with humans.  They also bond with their mahout and the relationship, trust and confidence that their mahout provides is very beneficial.  The elephant and their mahout develop a very close relationship and communicate with each other very well.

 

  1. What are the different styles of painting?

There are two styles – Abstract and Realistic. The elephants are able to do both styles including self portraits, various flowers, bamboo and landscape.  Some elephants can do more than one style.  Every one of the elephants started by abstract which are lines or dots, then they develop to draw flowers or views and they can always go back to paint abstracts.

 

  1. How do you determine which kinds of work an elephant will paint?

Firstly, they must see their work and whether they are good at lines or dots.  Then, it is discussed with their mahouts to see the possibilities of what they think is the elephant’s strongest style.  The mahout must learn and understand that style of painting he chooses for the elephant and know how to draw this himself before he can train his elephant.  Moreover, the mahouts need to learn how to mix color and how to select the appropriate brushes from books or the professional artist.  This makes the artwork much more developed.  The invitation of human artists to train the elephants is quite important in the development of the elephant’s skills.

 

  1. Are some elephants better at painting a particular style?

Some elephants paint better in a particular style like Hong.  She is the only elephant in the world who can paint the realistic elephant with a flower or Thai flag.  Hong is able to paint a lovely elephant.  The other characteristic that makes her popular is her pretty image like a little cute girl.  This matches her painting style and Noi (her keeper). 

 

  1. How old is Hong and how long has she been painting?

Hong is 7 years old and she has been painting for 4 years.

 

  1. What is Hong’s background?

Hong moved from Surin Province (Northeast Thailand) to Maetaman Camp when she was about 2 years old and nobody knew Hong’s parents.  Hong met Noi (her mahout) who was assigned to take care of her.  Noi was her first and only person who trained Hong to live with humans and listen to all human communication.  Later on, Hong was trained to paint and show visitors her painting abilities.

 

  1. What would you like people to know about the painting elephants?

We would like people to hear and to learn that elephants are very intelligent, have good memories, are emotional, communicate and bond well with their mahouts.  Elephants are able to learn easily with positive reinforcement training and trust.  With more awareness and purchase of elephant art, there will be more help for the preservation and conservation of the endangered Asian elephant.

 

  1. What do you say to people who might think elephant painting is cruel to the animals?

Training elephants is not cruel and the methods are through positive reinforcement.  You can not force an elephant to paint and you certainly can not traumatize an elephant or they really will not be able to be calm and concentrate on their painting. Since elephants have such good memories and are emotional, abuse only serves to create dangerous situations.  Thai people discovered from wisdom of their ancestors a long time ago.  In Thailand, elephants are revered and honored.  Wild elephants have been trained to become domesticated for hundreds of years.  How to care for elephants is passed down from ancestors and is an incredibly important part of Thai culture.

 

There used to be about 100,000 domestic elephants and has dramatically decreased to 2,650 currently.  In Thailand, the number of wild elephants remains about 2,000 and wild elephants face problems with their habitat because humans have destroyed forests and they do not have proper environments like before.  Thai people are familiar with elephants because they have lived with elephants for a long time.

 

How Can Everyone Support Saving the Asian Elephant?

Please purchase elephant art through www.ExoticWorldGifts.com.  Part of the money for the art is donated to two causes.  When Exotic World Gifts purchases the art, some of the proceeds are used for feeding and medical care of the domesticated elephants.  Part of  your purchase the elephant art from www.ExoticWorldGifts.com,  is sent to the conservation project for an Artificial Insemination program in Thailand.  At least 30% of your purchase is committed to maintaining and conserving these elephants.

Fair Trade & Green America

What is the Fair Trade Federation (FTF)?

FTF is an association of Fair Trade wholesalers, retailers and producers whose members are fully committed to providing fair wages and good employment opportunities to economically disadvantaged artisans worldwide. Members, such as ExoticWorldGifts.com, link low-income producers with consumer markets and educate consumers about the importance of purchasing fairly traded products that support living wages, safe and healthy conditions for workers in the developing world.

What does trading fairly mean to ExoticWorldGifts.com?

a. Our business values are based on justice, dignity, empowerment, transparency and respect for people and the planet.

b. Every purchase made has an impact on the world. Purchases based on Fair Trade create demand for a fairer world by showing we value not just a product – but also the lives of the people and environment behind it.

What has ExoticWorldGifts.com committed to by being a FTF member?

a. Paying fair wages in the local context to artisans.

b. Supporting participatory workplaces and home-based work

d. Supplying financial and technical support

e. Respecting cultural identity

f. Ensuring no child labor

g. Providing opportunities for gender equity

h. Offering public accountability

i. Educating consumers

Why is it important to purchase products that are sold by companies with a Fair Trade Federation membership?

a. Over 40% of the world’s population lives in poverty. Fair Trade Federation members pay individuals 30 – 50% more than in a Free Trade situation. Fair Trade wages and practices are the only way to help them rise above poverty and their unjust situations.

b. Nearly 3 billion people live on less than $2 per day.

c. The United Nations estimates that developing countries lose around $2 billion per day due to unjust trade rules.

d. Developing countries make up 40% of the world's population, but less than 3% of world trade.

e. 1.3 billion people – one-fifth of the world’s population still live on less than $1 a day.

f. 60% of the world’s 550 million working poor are women, according to the U.N. Conference on Trade and Development.

g. As a FTF member, ExoticWorldGifts.com business principles are based on the Triple Bottom Line – People, Planet and Profits. When you purchase an item, you are part of creating a sustainable living for others less fortunate and protecting the planet.

h. It’s the right thing to do. Fair Trade is about sustainability vs. charity.

What does the national non-profit Green America organization do?

a. Educates people about how to make green living choices and use their spending and investing power to bring the values of social justice and environmental sustainability into the economy.

b. Helps socially and environmentally responsible businesses emerge and thrive.

c. Pressures irresponsible companies to adopt socially and environmentally responsible practices.

What is a “green business” according to Green America?

A green business operates in ways that solve – rather than cause – social and environmental problems. Green businesses adopt principles, policies and practices that improve the quality of life for their customers, employees, communities and the planet. Green as it relates to Green America means social and economic justice, community and environmental health.

What companies can become members of the Fair Trade Federation and Green America?

a. Only businesses that have applied, thoroughly disclosed business practices through the supply chain and have passed a rigorous screening process by their respective board of directors are accepted as members. ExoticWorldGifts.com was thoroughly evaluated to determine our commitment to social and environmental responsibility and significant action in terms of this commitment.

b. Both the Fair Trade Federation and Green America seek independent data to verify our company information. They look for companies that focus on using business as a tool for positive social change; are values-driven, as well as profit-driven; are socially and environmentally responsible in the way they source, manufacture and market their products, run their business, and are committed to and employ extraordinary and innovative practices that benefit workers, communities, customers and the environment.

Why Should You Buy from Fair Trade and Green America approved companies?

a. When you buy from ExoticWorldGifts.com, you “vote with your dollars” for a new way of doing business that stewards the environment, fosters social and economic justice, cares for customers and workers, and builds communities.

b. You purchase with your values. Shopping with a purpose for eco-sensitive home décor, fashion accessories and gifts. Doing good by shopping good.

c. You help artisans out of poverty by giving them sustainable income and a better life.

How can you “Make A Difference” in the World?

a. Give Fair Trade and Green Gifts from ExoticWorldGifts.com.

b. Keep increasing your socially responsible purchasing each year.

c. Encourage Fair Trade and Green purchases with friends, family, at work, school and your place of worship.

d. Ask stores in your area to carry Fair Trade and Green products.

Orders

How to Place an Order

Placing an order with Exotic World Gifts, Inc. is easy. You do not need to create an account first. You automatically set up an account when you place your first order online. NOTE: We only accept orders online.
1. Once you find a product/s that you want to purchase, type in the Quantity you would like, then click "Add to Cart". You can check your Cart anytime by clicking on "Cart" at the top of the page. If you would like to remove a product from your Cart, click Delete.
2. To change the quantity, type in the new amount and click, "Update Quantity". You will now see the available quantity and new subtotal.
3. Once you are finished shopping, click on "Proceed to Checkout" to complete your order.

Out of Stock

1. Since each item is individually handcrafted from remote locations, we may experience some delays in receiving products. Based upon information we receive from the Artisan/s, we will notify you with an estimated ship time via e-mail.
2. If you are not interested in keeping that item on order, but would like to be notified when it is in stock, please click on "Contact Us" and provide your E-mail Address, Item Number and Name. You will be notified by e-mail when it's available to order.

Modfying or Cancelling an Order

1. If your order has not yet shipped, please click on “Contact Us” and we will try to accommodate your change or ancellation. Generally, orders are processed immediately so it is difficult to modify your order.
2. Orders can not be canceled or modified once shipped. Once received, you may follow the “Returns Policy” procedure.

Prices and Availability

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and ExoticWorldGifts.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

Payment

Forms of Payment

1. Exotic World Gifts accepts payment through Visa, MasterCard, Pay Pal online, and Cashier Checks and Money Orders via mail. Credit Cards will only be charged after the order has been shipped.
2. Cashier Checks and Money Orders can be received by mail. If paying by a Cashier Check or Money Order, place your order online first. You will be given the payment address at the end of Checkout. Make checks payable to “Exotic World Gifts, Inc.”. Once your payment is received, the order will be processed within 24 – 48 hours.
3. If after reading the Credit Card Security information, you are uneasy about placing your order online, please click on “Contact Us” with any questions.
4. Sometimes, for reasons beyond our control, PayPal may not complete your transaction - credit card expiration date, billing address, etc. We will try to contact you if there is an issue but will hold your order pending completion of payment.

Credit Card Security

Your Credit Card Security is of the highest importance and we want you to feel comfortable using this payment method. We utilize the leading provider of digital trust services, *Verisign. They have been securely processing credit cards since 1995 for over 60,000 online merchants. *Verisign’s internet payment gateway supports the Internet’s strongest security technologies, including Secure Socket Layer (SSL) technology with 128-bit encryption. These encryption technologies work with Netscape Navigator (versions 2.0 and above), Microsoft Internet Explorer (version 3.0 and above), and AOL (AOL 3.0 and above). Financial information submitted on Exotic World Gifts site is encrypted and digitally signed as it travels over the Internet using Verisign’s industrial-strength combination of DES encryption and RSA public key technology. Verisign transactions are protected by the highest levels of security available and ensure complete and total privacy for Exotic World Gifts online customers. In the extremely unlikely circumstance that shopping at Exotic World Gifts, Inc. leads to an unauthorized use of your credit card, most financial institutions either cover all of the resultant charges or limit your liability to $50 (refer to Fair Credit Billing Act or your credit card agreement for details). Should the bank not cover this additional $50 liability, Exotic World Gifts, Inc. will cover it, provided the unauthorized use of your credit card is from an error on Exotic World Gifts part as a result of purchases made on Exotic World Gifts through the secure server, and through no fault of your own. Using your credit card at Exotic World Gifts, Inc. is safe!

Credit Card Charges

Your credit card will not be charged until the order has been shipped.

Credit Card Refunds

If you purchased by credit card, it will be credited for the full applicable amount within 15 business days of receipt of the returned merchandise. If paid by Money Order, you will receive a check from Exotic World Gifts for the full applicable amount of the return by mail in approximately 2 – 4 weeks after the return is received at the Exotic World Gifts Customer Care Center. If you are interested in exchanging a product for another, you will need to return the unwanted item and submit a completely new order online.

Shipping

Delivery Times

1. US Shipping standard delivery is 5 – 10 business days.
2. If you need faster shipping, you will see a list of available shipping options at Checkout.

NOTE: The shipping time may vary based on your location and/or availability of the product.  If there is going to be a delay with your order, we will e-mail you with the expected delivery date.

Shipping Methods

1. We use the US Postal Service or FedEx to deliver most packages.
2. Most orders will ship within 24 – 48 hours. Arrival time depends upon the shipping option you choose.
3. Once you’ve placed your order, you will receive an email with the associated Confirmation Number.  You can check the status of your order by entering your Confirmation Number on the Track Order page.
4. When your order has shipped, you will receive an email with the associated shipment Tracking Number. You can track the status of your shipment by entering your Tracking Number on the carrier's website. US Postal Service  or FedEx

Shipping Cost

We ship internationally from the USA through either the US Postal Service or FedEx.

Prior to checkout, the shipping cost is estimated for USA customers only.  International customers, please Contact Us for a calcualtion of the shipping cost.

International customers are invited to Contact Us with their intended purchase along with the delivery address and we will provide the accurate shipping cost.  At times, the shipping cost automatically calculated by the shopping cart can be reduced by us manually configuring the products.

The shipping cost for international orders does not include VAT or other taxes. 

Address Errors

We appreciate your help in making sure we have the correct shipping address. The re-routing, forwarding and re-delivery of your package adds significant costs. Please notify us immediately by clicking on “Contact Us” if a delivery address does change (the goal is to change it before the item ships). Minimizing Address Errors will assist us in maximizing our efforts to assist Artisans and their villages. Putting the money where it really makes a difference. Please remember to:
• Double check your delivery address information
• Include the condo, suite, or apartment number
• Include the ZIP Code
• Inform us of any changes to your address
• Not use a PO Box address
• Not use an APO or FPO address

Returns

100% Satisfaction Guarantee

Your satisfaction is very important to us and the Artisans. We strive to only deliver high quality unique pieces - sharing their world with yours. We take great pride in hand selecting and inspecting products to ensure quality standards. Since each item is handcrafted, there are slight variations with each piece which makes your item truly one-of-a-kind. If you need to return an item, please follow the instructions below.

Return Instructions

1. Full refunds will be available for up to 30 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number by e-mail during this 30-day period to qualify for the refund. If the return is not an error of Exotic World Gifts, you will be responsible for all shipping costs. A $10.00 or up to 10% restocking fee will be added depending upon the item.
2. Click on “Contact Us” and request a Returned Merchandise Authorization (RMA) number. Include your Order Number (as appears on the Invoice), Product Name and Number, Your Name, E-mail Address, and the Return Reason (Please provide as much detail as possible so we can provide the best customer support). You will promptly receive the RMA number and any special Return Instructions.
3. With the returned merchandise, include your RMA Number, Name, E-mail and Mailing Addresses, a copy of the original Exotic World Gifts Invoice. Please use a trackable shipping service (UPS, FedEx, or Registered Mail). It is highly recommended that you insure the shipment, as you will be responsible for ensuring that all items arrive at the Customer Service Center in their original condition. IMPORTANT: Refunds will not be given if the returned product/s have been damaged or altered in any way before arriving at the Customer Service Center. Because of the fragile nature of the paintings and the prints, the Original elephant paintings and the paper prints will not be accepted for return.
4. Once the return has been received at the Customer Service Center, your payment method will be credited within 3 weeks. If you would like to order another item in place of the returned product, you will need to submit a completely new order online.
5. If the return is from the result of Exotic World Gifts error, we will send you a prepaid mailing label for the return. Each return mailing label is coded for a specific shipment. Please do not include items from other orders or other shipments from the same order in the same box. You may not receive a correct refund.

Gift Return Instructions

If you would like to return a gift from Exotic World Gifts, Inc., you need to request a Returned Merchandise Authorization (RMA) number during the 30-day period following receipt of the order via “Contact Us”. Once the return is received, you will be issued an Exotic World Gifts Gift Certificate for the full amount of the original order, less shipping charges. The person who sent you the gift will not be notified of the return.

Promotion Codes on Returned Orders

1. If you have used a promotion code on an order and later decide to return a part or all of the order as a result of an error by Exotic World Gifts, Inc., we will issue you a new promotion code for a future online purchase.
2. If the return was not a result of an error by Exotic World Gifts, Inc., you will be unable to re-use the original promotion code.

Non-Received Orders

1. Indicate the correct mailing address when filling out the order form. Exotic World Gifts, Inc. is not responsible for items that have not been received due to an incorrect or changed address.
2. If you would like to check the status of your order, please click on “My Account” then on “Track Orders”. If the order has been shipped and you need further information, the carrier contact information is listed at the bottom of the page.
3. If your order has not shipped yet, click on “Contact Us” and include your Order Number, E-mail and Mailing Address. We will e-mail your order status.

Incorrect/Damaged Products

1. If you have received an incorrect or damaged item, please click on “Contact Us” within 3 days of receipt of shipment to report the incident. Provide your Name, Order Number, E-mail Address, and describe the incorrect or damaged product/s (provide as much detail as possible).
2. If you receive an incorrect product, the correct product will be sent to you at no additional charge or a full refund, including shipping costs, will be issued upon receipt of the original order.
3. We will replace any damaged items, providing a comparable replacement is available, or give you a full refund including shipping costs will be issued upon receipt of the original order.

Incomplete Orders

1. Products missing from your order will be shipped as soon as possible at no additional charge to you.
2. To find out the status of items on back order, click on “My Account” and then on “Orders”.

Refused and Unclaimed Shipments

1. A $15 fee (per package) will be assessed for all refused shipments.
2. The customer will be responsible for any return shipping charges assessed by the carrier. Shipping costs are not refundable on refused or unclaimed shipments.
3. A $15 fee (per package) will be assessed for all shipments re-routed or returned to Exotic World Gifts by the carrier. This fee is separate from the re-shipping fee, which is required before packages can be re-shipped.

Important Restrictions

1. If the returned products have been damaged or altered in any way before arriving at Exotic World Gifts Customer Service Center, a refund will not be issued.
2. Use the original packaging when returning an item to ensure that it arrives in the same condition it was in when received.
3. No refunds or returns for custom orders.
4. Exotic World Gifts, Inc. reserves the right to deny a refund to anyone who has made, what we determine, to be excessive returns.

Privacy

Privacy Policy (Updated: October 2007)

Your privacy is of utmost importance to us. We respect your privacy and Exotic World Gifts, Inc. will never rent or sell your personal information to any third party. By visiting exoticworldgifts.com, you are accepting the practices described in this Privacy Policy. To hold true to this commitment, we will notify you of:
1. What, if any, personally identifiable information of yours or third party personal identification is collected from you through the website.
2. What choices are available to you regarding collection, use and distribution of information.
3. The security procedures in place to protect the loss, misuse or alteration of information under Exotic World Gift’s control.
4. The organization collecting the information.
5. How information is used.
6. With whom the information may be shared.
7. How any inaccuracies in the information can be corrected.
If you have questions regarding this statement, please click on “Contact Us”. If there are any changes to Exotic World Gifts Privacy Policy, all affected users will be notified by e-mail and all relevant changes will be posted to this portion of the site.

The information collected and stored by Exotic World Gifts, Inc. includes your name, address, telephone number, and e-mail address. Credit card information is sent directly to Verisgn’s secure server and held safely. Your information is collected through a secure server that features the latest encryption technology so that none of your personal information will be viewed by anyone outside of Exotic World Gifts, Inc. and Verisign (Please see the Credit Card Security for more information).

Your information provided to Exotic World Gifts, Inc. will only be used to process your order. If you have opted to receive the Exotic World Gifts Newsletter, E-mail announcements or there is a problem with your order, you will be contacted by Exotic World Gifts, Inc.

If you opted to receive the Exotic World Gifts Newsletter or E-mail announcements, but no longer wish to receive them, you can stop receiving information by clicking on “Opt Out” at the bottom of the page.

You may update or change your personal information by clicking on “My Account”.

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive via your Web Browser to enable our system to recognize your browser and to provide storage of items in your Shopping Cart between visits. It is recommended you have the cookies turned on while shopping Exotic World Gifts, Inc. website as you will be able to use all our features that make shopping more enjoyable and worry-free.

To customize cookie settings for an individual website:
1. In Internet Explorer, click on Tools, then click Internet Options.
2. Click Privacy tab, then click Sites.
3. In the Address of Website, type http//www.exoticworldgifts.com
4. To specify that you would like Internet Explorer to always allow cookies from our website, click Allow.
5. When you are finished, click OK twice.

Exotic World Gifts, Inc. does not knowingly collect any personal information from children.

Copyrights & Disclaimers

Original Art and Prints

The art available through Exotic World Gifts, Inc. is protected by copyrights and laws.  You agree not to reproduce, retransmit, repost, distribute, sell, publish, broadcast, create derivative works from, perform, or in any way commercially exploit any of the content, or infringe upon trademarks or marks displayed or received through Exotic World Gifts, Inc., without our express prior written consent.

Website Material Usage Restrictions

The Exotic World Gifts, Inc. website and all content is copyrighted material, protected by United States and International copyright laws. The compilation of website content is the exclusive property of Exotic World Gifts, Inc. and may not be used for any purpose other than browsing, shopping, and using the information provided for your own private use and entertainment. The Exotic World Gifts name and logos are trademarks of Exotic World Gifts, Inc. Any product, process or technology described in the website may be the subject of other intellectual property rights reserved by Exotic World Gifts, Inc. and are not licensed herein.

You agree not to copy, reproduce, or modify any part of exoticworldgifts.com. This restriction includes, but is not limited to, copying, reproducing, or modifying any names, trademarks and logos which Exotic World Gifts, Inc. owns or has the right to use.

Site material including pictures, product descriptions, site features, and Artisan stories, may be downloaded onto one computer or printed out for personal, non-commercial use only provided copyright, trademark, or other proprietary notices are not changed or deleted. In the case of printing, reproduction is not done in large quantities (10 or more copies of a particular image, description, or biography). Any of the materials on Exotic World Gifts, Inc. website or use of them for any other purpose will violate our intellectual property rights.

Everything you download: software, images, and data remains our property. We retain complete and full title to the software and to all associated intellectual property rights. Website material may not be redistributed or sold, nor may it be reverse-engineered, disassembled, or otherwise converted to any other form.

Artist Copyrights

All digital images contained in this website are under license by Exotic World Gifts, Inc. and are available to any person for the express purpose of viewing the website. No image or portion of any image may be reused without express written consent of Exotic World Gifts, Inc. and the individual artist. All physical artworks are owned solely by the individual Artisans and are subject to United States and International copyright laws. No artwork may be reproduced or replicated in part or in its totality without express written consent of Exotic World Gifts, Inc. and the individual artist.

Technical Support

Flash Not Working Properly

At the top of the Home Page is a special Flash presentation that includes wonderful photos and music. If the Flash does not display properly, please download the most current Flash player from www.adobe.com/products/flashplayer.

Simultaneously press Ctrl "+" to make the display larger and Ctrl "-" to make the display smaller..

The Flash presentation may be very slow to load when using a slow internet connection.
 
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No part of this website may be copied, reproduced, republished, or distributed in any form without Exotic World Gift's expressed written consent.